Management of Food and Nutrition Programs and ServicesDifficulty 3/5
A department wants to reduce late tray delivery. Which action best reflects continuous quality improvement?
- AMove the meal service time later so that trays are no longer recorded late
- BIssue a memo reminding staff that trays must leave the kitchen on time
- CMeasure current delivery times, test one change and re-measure the effect
- DAdd a second supervisor to observe the tray line during every service
Show answer and rationale
Correct: C. Quality improvement is a measured cycle: establish the baseline, change one variable, measure again and act on the result. Reminders, added supervision and redefining the standard do not test a change.
- B — A memo is an instruction, not a measured intervention.
- D — Extra supervision adds cost without testing a cause.
- A — Moving the standard hides the problem instead of improving it.