Management of Food and Nutrition Programs and ServicesDifficulty 2/5
A manager compares actual meal service times against the department standard and corrects deviations. Which management function is this?
- AControlling, because performance is measured against a standard
- BOrganising, because staff and resources are being coordinated
- CLeading, because staff behaviour is being influenced directly
- DPlanning, because standards are being applied to daily operations
Show answer and rationale
Correct: A. Controlling is measuring actual performance against standards and taking corrective action. Planning sets the standard, organising arranges resources, and leading influences people.
- D — Planning establishes the standard rather than enforcing it.
- B — Organising concerns structure and resource allocation.
- C — Leading concerns motivation and direction of people.